Have a question?

Membership

Can I order more than two dozen?

Yes, we can send you as many cookies as you like. Please reach out to us if you want to order a membership for more than two dozen cookies a month.



Is there a price break for ordering a pre-paid membership?

Yes, each increase in the length of the membership comes with a lower cost per month. In addition, all subscriptions of three months or longer include free delivery.



Can I choose the cookies I want?

A chocolate chip of the month subscription is about taking you on a journey of unexpected flavors; getting to choose your flavors would be the end of the adventure! However, we do allow customers to choose their flavors in special orders of over 8 dozen.



What if I don’t want next month’s flavor?

If you don’t want the next month’s cookie for any reason, you can contact us up to a week before your next delivery and request the Classic Chocolate Chip. We'll swap it out for free!



Shipping

Do you ship internationally?

Not at this time.



How will they be shipped?

We send the cookies via USPS Priority, with a 2-3 day ship time, no matter the location. You won’t need to sign for it.



When will I receive my cookies?

We send cookies within a week of your order. If your order falls in the last week of the month, your first box will contain next month's flavor. We'll send a confirmation email with the tracking number when your cookies are in the mail!



Special Diets

What are the ingredients?

We are happy to share the ingredients lists for any of our cookies. Just email us and we'll send it right over.



Do your cookies contain allergens?

Though we do offer vegan, gluten-free and nut free options, all of our cookies are made in the same kitchen, and using shared equipment. Please take special care if you have an allergy or extreme sensitivity.



Do you have vegan or gluten-free options?

Yes! All our flavors can be made vegan or gluten free (though we do use gluten flour in our kitchen, so extremely sensitive individuals should be sensitive to their needs). Any flavor can also be made without nuts.



Everything Else

How do I store the cookies I don’t want to eat right away?

Our cookies will taste fresh for 3-5 days right out of the box. They are made with no preservatives, so if you want to keep them fresh for longer than that you can throw them in the freezer for up to 3 months. The next time you get a hankering for a cookie you can throw one in a 350 oven for 3 minutes, or in the microwave for up to 30 seconds.



Will you make cookies for my event?

We’d love to make cookies for your event! Special orders start at 4 dozen cookies. Contact us for more information. ​ Our sister company Sunflower Baking, Inc. makes incredibly cute and delicious custom sugar cookies. They’ve been in business for 12 years, and they have a remarkable catalog of designs. Check out their website to see more custom cookie options.



What if I don’t like chocolate chip?

Sunflower Baking, our sister company, makes a whole host of classic non-chocolate cookies available for online order. Check out their website for the full menu.



I ordered a dozen cookies but I got 13. What’s the deal?

You’re complaining about an extra cookie!? Legend has it that in medieval England there were strict penalties for bakers who skimped their customers. Since many bakers didn’t have a scale to check the weight of their orders, they’d throw in an extra loaf or two, just to be sure there was enough. That’s how 13 came to be known as a Baker’s Dozen. We like to send a Baker’s Dozen just to make sure everyone gets a cookie.